Printer and Copier Q & A

Q. I get background shading when printing envelopes or labels on my HP LaserJet II/III, how can I prevent this ?

A. These printers use an electrostatic imaging process. Heavy weight papers require a greater charge to transfer the image. Try increasing your print density to 3 to minimize the shading.

Q. My printer moans when the paper comes out of the top tray, is this a serious problem ?

A. No, it just means that your paper delivery rollers are starting to wear. Have them replaced when you can no longer stand the noise. You can also have a professional cleaning performed on the machine which will also help quite the noise. (another service provided by . Call for pricing.) Office: 405-942-7788 Toll Free: 877-942-7788

Q. When printing, I get "Greek" instead of my normal printout, what happened ?

A. Check your printer cable, usually one side of the cable will have come out of the connector.

Q. My copies are coming out with background shading , even when on the lightest setting, what’s wrong ?

A. Your copier’s optics could be dirty, dust on the mirrors or lens. Have your copier professionally cleaned. (another service provided by . Call for pricing.) Office: 405-942-7788 Toll Free: 877-942-7788

Q. I’m getting spots on my copies, why ?

A. Your copy board glass is probably dirty, clean it with a streak-free glass cleaner.

Printer and Copier Tips

Vertical white streaks. Clean the charge corona wire in the cartridge using the cleaning tool provided with your printer/copier.

Splotchy random white areas. This is caused by damp paper. Replace your paper with a fresh supply from an unopened ream.

Random miss fed paper. Rubber paper pickup rollers need cleaning.   You can buy cleaning paper from you local office supply company, or call , we can perform a professional cleaning witch will fix this problems and stop future potential problems. (Call for pricing.) Office: 405-942-7788 Toll Free: 877-942-7788 

Feeding two sheets of  paper at a time.  Fan the paper before inserting in tray.